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HOME arrow NEWS arrow General News arrow IMPORTANT Update - Website Malware Detection
IMPORTANT Update - Website Malware Detection
We have received several reports confirming that the Sense FM website contains Malware or in more specific a Trojan Horse aimed to harm your computer.  If you are receiving such notifications by your Anti-Virus Protection software then you will need to read the following article to understand that there is no Virus on our website and what you can do to eliminate these notifications. Read closely by clicking on the title of this article.  Feel free to share your comments as well.

Malware / Trojan Horse Detection

In the last few days we have received several reports about a possible Malware / Trojan Horse infection on http://www.sense.fm  Several people have contacted us including some that have posted in the various articles of our website (not cool) stating that there is a virus on our website.  If you are receiving such notifications on your home computer, work computer, or any other machine you are using to access our website then you will need to pay close attention to this article and read everything following below.

Analysis of Malware Reports

Whether you are familiar with Virus Protection, you are an advanced computer user, or simply have no idea what we are talking about but getting weird messages on your Desktop then follow along.  I will attempt to break this down to everyone as simple as possible to help you understand that there is no virus on the Sense FM Website but rather that your Virus Protection software is having a bad day.

Pending on what type of Virus Protection software you use on a PC, MAC, or Linux even the following analysis will vary slightly.  The problem that is happening here is that when you visit www.sense.fm suddenly you receive a notification stating that there is a JS Redirect Trojan Horse or something along these lines.  If you follow closely the message that you receive you will notice that the file that your virus protection is stating has infection ends with .JS  Hopefully so far you are following everything I'm saying as i'm merely outlining that you should pay close attention to the message you are receiving on your Desktop.  You may also notice somewhere in your error message (pending on the message body itself) that there is an error with CSS on our website.  Like I mentioned earlier your virus protection software is having a bad day and simply thinks that the Sense.FM website is attempting an injection via browser to your computer.  THIS IS NOT TRUE!!!  Our website uses various JavaScript codes including URL redirection and rewriting of actual URLs.  Since a virus protection software generally can not determine a redirection (in this case) or url rewriting (also within the issue) as being bad code then it flags it as being malicious.  

Limited Troubleshooting Suggestions

Since we do not offer any support for the virus protection software that you use on your computer I will only offer limited support for this.  The best solution for this (pending your virus protection software options) is to modify or change a Web Shield or On-Access option within your virus protection software itself.  This will simply eliminate bad false messages from appearing on your desktop which in fact are not any errors on our website but rather your virus protection software being too sensitive to some files and code within them.  Comes to worse you will need to contact the company that supports your virus protection software and consult with them about such an error.  They should be aware of this type of scenario and will have a resolution for you as well similar to the one I stated.

Comments? Feedback? Suggestions?

As always feel free to comment on this Press Release to let us know if you are having any further problems.  Like I mentioned above I will provide LIMITED SUPPORT in troubleshooting this type of issue especially since it's something related to your virus protection software and not our website itself.

 

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